Answers for FAQs


Appointments

How to make appointments?

Appointments at Glen Waverley General Practice can be made by calling 8822 8399 or online via the booking page on our website.

Missed & Cancellation of appointments

Our practice requires 4 hours notice to cancel an appointment with the GP. In circumstances where 4 hours notice is not provided you may be charged a missed appointment fee on your next account.

Billing Enquiry

Fee Schedule

Our GPs fees vary by provider however, most standard consultations are bulk billed for those with a medicare card.

General Enquiries

Opening Hours

Glen Waverley General Practice is open Monday, Tuesday, Wednesday 9.00am - 5.30pm Thursday, Friday 9.00am - 9.00pm Saturday 9.00am - 5:00pm

After Hours Care

When our practice is closed after hour locum services are provided to our patients. Please call Doctor Doctor on 132 660.

Results

When you undertake tests referred by our doctors it is our practice policy that you make an appointment to come back and see your doctor for the results. Our practice is unable to provide test results over the phone.

Telephone Doctors

GPs are unable to be contacted during consulting unless specific arrangements have been made. In order to provide the best possible care, our GPs are unable to provide medical advice over the phone. It is in the best interest of the patient to make an appointment to see a GP.

Repeat Scripts

Should you require a repeat prescription please discuss this with your doctor at the time of consultation. If you run out of your prescription please make an appointment with your GP.

Management of your personal health information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the National Privacy Principles. Further information is available from the Office of the Australian Information Commissioner at their website www.oaic.gov.au A copy of our privacy information document is available from our reception staff and located on our website.

Compliments and Complaints

This Practice prides itself on quality health care. If you have any questions, concerns or complaints we would be happy to hear from you or you can place a comment in our suggestion box. Please contact the Practice Manager by phone or in writing with the details above if you are not satisfied with the service provided. Alternatively you can contact Health Services Commissioner at www.health.vic.gov.au/hsc/ or phone on 1800 136 570.